Privacy Policy

1. Information We Collect

We collect information to provide better services to our customers:

• Personal Information: Name, email, phone number, address
• Device Information: Device model, IMEI, serial number, fault description
• Payment Information: Transaction details (we do not store full card numbers)
• Usage Data: Website analytics, service preferences

2. How We Use Your Information

Your information is used for:

• Processing repair orders and service requests
• Communicating service status updates
• Billing and payment processing
• Warranty and support services
• Improving our services and customer experience
• Sending promotional offers (with your consent)

3. Data Protection

We implement industry-standard security measures to protect your data including encryption, secure servers, and restricted access. All staff are trained on data protection and confidentiality.

4. Device Data Handling

Important: We strongly recommend backing up your device data before service. While we take precautions to protect your data:

• OyaFix is not responsible for any data loss during repairs
• We do not access, copy, or retain personal data from your devices
• Technicians may need to access devices for testing purposes only
• Remove passwords and security locks before drop-off

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, shipping companies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition

6. Cookies and Tracking

Our website uses cookies to improve user experience, analyze site traffic, and remember preferences. You can control cookie settings in your browser.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

8. Data Retention

We retain customer information for as long as necessary to provide services and comply with legal obligations. Repair records are kept for warranty purposes (minimum 90 days).

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this policy periodically. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights:

• Email: hello@oyafix.com
• Phone: +234 707 993 0754
• Address: 1 Afariogun Street, Off Inter Airport Rd., Lagos NG